Job Responsibilities

• Develop and maintain key stakeholder relationships

• Model and assess current processes through facilitation of brainstorming workshops with stakeholders, as well as analysis of existing documentation

• Critically evaluate information gathered from multiple sources to understand stakeholder needs and build a full picture

• Facilitate discussions to identify target operating models and document the conceptual target state and its processes, addressing current state gaps, needs, and pain points

• Gather requirements and document detailed business requirements, use cases and user stories

• Elicit, document, validate and prioritize functional and non-functional system requirements in collaboration with business clients, end users and project stakeholders

• Apply expert elicitation techniques to probe, challenge, and understand business needs

• Collaborate with cross-functional stakeholders to develop a case for change, taking into consideration people, processes, and technology

• Influence and provide advice to business and IT stakeholders based on a view of the full cross-functional picture 

• Support or participate as needed in developing high-level rough order of magnitude cost estimates for project execution

• Conduct presentations regarding assessment findings/recommendations, project status and current issues

• Ensure project delivered on time, on budget and within quality targets

• Support implementation teams through execution phases to clarify and address gaps in business requirements while maintaining a customer focus

Required Skills/Experience:

• 3 – 6 years of relevant experience preferably in retail or regulated industries (banking, telecom, health care, public sector).

• Experience in digital transformation initiatives with delivery operating in Waterfall (SDLC) and Agile methodologies (Scrum, Kanban, XP)

• Experience in writing use cases and business requirements documents, user stories, and acceptance criteria 

• Experience developing processes flows using BPMN 2.0 Standards 

• Experience with business capabilities mapping

• Customer focused and collaborative 

• Strong facilitation skills and writing skills

• Strong stakeholder relationship management skills

• Ability to multi-task and work on multiple projects simultaneously in a fast-paced environment

• Ability to work through ambiguity 

• Ability to work independently

• Intermediate to advanced knowledge of MS Office, Jira, and Confluence

• Possess a strong desire to innovate with a willingness to understand concepts and get involved at the base level

Desirable Skills/Experience:

• Experience in Consulting or a professional services environment is preferred 

• Good understanding of ERP architecture / retail capability model is preferred

• Qualifications in Lean / Six Sigma designation is an asset

Must Haves:

·        3+ years’ relevant experience preferably in retail or regulated industries (banking, telecom, health care, public sector)

·        3+ years’ experience in writing use cases and business requirements documents, user stories, and acceptance criteria

·        3+ years’ experience developing processes flows using BPMN 2.0 Standards

Location: Hybrid – 3 days a week onsite

Public Sector Experience: Not required